Service Offerings
Each service package addresses specific operational requirements for charging infrastructure management. Pricing reflects the technical complexity and response time commitments involved.
Emergency Repair Response
Price: £287.50 per callout
Critical station failures require immediate attention. Our emergency response protocol ensures on-site arrival within 4 hours across major UK regions during standard business hours.
Service includes initial diagnosis, temporary restoration measures where feasible, and detailed fault analysis. Common issues addressed include power module failures, communication system faults, payment terminal errors, and cable assembly damage.
Each callout includes a comprehensive diagnostic report documenting failure modes, corrective actions taken, and recommendations for preventing recurrence. Parts required for permanent resolution are quoted separately based on manufacturer pricing.
Response Coverage
- Greater London and surrounding counties
- Birmingham and West Midlands
- Manchester and Northwest England
- Leeds and Yorkshire corridor
- Edinburgh and Central Scotland
Preventive Maintenance
Price: £425.00 per station per quarter
Scheduled maintenance protocols identify developing issues before they cause operational failures. Quarterly inspections follow manufacturer specifications while incorporating our extended diagnostic procedures developed through field experience.
Each visit includes electrical testing of power delivery circuits, verification of communication protocol functionality, inspection of mechanical components subject to wear, calibration checks of current and voltage sensing systems, and software version verification.
Detailed reports document trending parameters that indicate component degradation. This data informs replacement scheduling to minimize unplanned downtime.
Standard Protocol Elements
- High-voltage insulation resistance testing
- Connector retention force measurement
- Payment system transaction verification
- Network connectivity and latency assessment
- Thermal imaging of power electronics
- Firmware update installation when applicable
Software Configuration
Price: £195.75 per session
Charging management systems require periodic updates and parameter optimization. Our software services address firmware updates, communication protocol configuration, payment system integration, and network security updates.
Configuration changes follow documented change management procedures including pre-implementation testing, rollback preparation, and post-implementation verification. All modifications are logged in detailed records maintained for audit purposes.
This service proves particularly valuable when integrating stations into network management platforms or updating payment processing to accommodate new transaction types.
Component Replacement
Price: £156.25 installation fee
Failed components require replacement with manufacturer-certified parts to maintain system integrity and warranty coverage. Our installation service ensures proper integration and verification testing.
Common replacement items include power modules, display assemblies, cable assemblies, contactors and relays, communication boards, and payment terminals. Parts procurement typically requires 3-7 business days depending on component availability.
Installation includes calibration procedures specific to each component type, integration testing to verify system functionality, and documentation updates reflecting configuration changes.
Post-Installation Verification
- Power delivery accuracy measurement
- Communication handshake verification with test vehicle
- Safety interlock functionality confirmation
- Load testing at rated power output
- Network reporting validation
Contract Maintenance Programs
For operators managing multiple stations, we offer comprehensive maintenance contracts combining preventive service, priority emergency response, and discounted component replacement. Contact us to discuss custom programs aligned with your operational requirements.