Last Updated: June 2026
This Privacy Policy describes how we collect, use, and protect your personal information when you interact with our services.
When you submit service requests or contact us, we collect information including your name, email address, company details, and service requirements. This information is provided voluntarily through our contact forms and email communications.
Our website may collect technical information such as IP addresses, browser types, device information, and access times through standard web server logs. This data helps us maintain and improve our service delivery.
We use collected information for the following purposes:
We process personal data based on the following legal grounds:
We do not sell personal information to third parties. We may share information in the following circumstances:
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Service records are typically maintained for seven years to support warranty claims and historical maintenance documentation.
Under applicable data protection laws, you have the following rights:
To exercise these rights, contact us at [email protected] with details of your request.
We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include secure data storage, access controls, and regular security assessments.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
Our website uses cookies and similar technologies. For detailed information about our cookie practices, please refer to our Cookies Policy.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Material changes will be communicated through prominent notice on our website. Continued use of our services after such changes constitutes acceptance of the updated policy.
For questions, concerns, or requests regarding this Privacy Policy or our data practices, contact us at:
Email: [email protected]
Address: Unit 47, Riverside Industrial Estate, Collington Way, Manchester M15 4PR, United Kingdom
If you believe we have not addressed your privacy concerns adequately, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection matters.